Our Refund Policy
Chico Electric Cars prides itself on selling quality merchandise from manufacturers who represent that their product has passed a rigorous inspection before shipment to ensure that items are completely functional and free of damage. If you should encounter a problem with an order or are not satisfied, we are committed to resolving your problem or providing you with a refund.
Please note that policies relating to three- and four-wheeled cars and trucks are subject to special regulations.If you have questions about warranties, policies and regulations for three- or four-wheeled cars or trucks, please contact Chico Electric Cars directly by emailing service@ChicoElectricCars.com, or by calling 530-321-2667 during regular business hours.
Our refund policy covers the following situations:
1. Shipping Damage and Defective Parts
In the unlikely case that a product arrives with shipping damage or a defective part, please refer to our Shipping Damage and Defective Parts Policy below.
2. Errors in Your Order
If there has been an error in processing your order, please follow the instructions in the Return Policy section, below. Restocking fees will not be charged for returns that are a direct result of our error in processing your order.
3. Warranty and Repair Issues
We will make every effort to work with you to resolve any repair issues that are covered by a warranty, as long as the warranty is in effect. Please refer to the Warranty information for your product for more details. For help with warranty repair issues, please contact Chico Electric Cars by emailing service@ChicoElectricCars.com or by calling 530-321-2667 during regular business hours.
3. If you change your mind or are not satisfied with your order
We offer a 15-day return policy, under which we will help you to arrange for return of your order and a partial refund of your purchase price. The amount that you receive as refund will be the total you originally paid minus charges for shipping (both ways) and possibly restocking if the manufacturer charges for this. Your refund will be transacted AFTER we have received the returned item(s). Please follow instructions in the Return Policy section, below.
Shipping Damage and Defective Parts Policy
Our shipping damage and defective part policy is as follows:
1. Inspect your order. If obvious shipping damage exists on delivery, make sure the carrier notes the damage before they leave. Thoroughly inspect your order within three days of delivery! If you receive merchandise with shipping damage or a defective part, you must file a claim within three days of delivery.
2. File a claim. To file a claim, please contact Technical Support through the contact information listed at the bottom of your Shipping Notice within three days of delivery. Please have the merchandise and your invoice handy. In many cases products are shipped directly from the manufacturer and claims of damage or defective parts upon delivery are resolved through the manufacturer. If the problem is determined to be a defective part or damage resulting from the initial shipment, and not caused by abuse, neglect, or failure to follow instructions, then we will provide technical support and replacement parts to resolve the problem.
3. After Filing a claim. Please contact Chico Electric Cars by emailing service@ChicoElectricCars.com or calling 530-321-2667 with the details of your claim so we can monitor the progress of the claim. Continue working with the manufacturer’s technical support until your problem is resolved. If your claim is not resolved per the Terms and Conditions noted herein, please contact us for assistance.
Terms and Conditions
All sales are considered final. Although Chico Electric Cars has no obligation beyond the sale, we will advocate on behalf of customers to ensure the manufacturer resolves instances of damage and defective parts upon delivery in a timely manner, and we do offer a limited Return Policy. For a claim to be considered related to initial product delivery, your claim must be filed within three days of delivery.
For all valid claims filed through Technical Support and communicated to Chico Electric Cars by Customer within the required three day period, we will make every effort to assist in resolving your claim with the manufacturer in a timely manner, and Customer agrees to respond to service requests in a timely manner. If Customer does not respond in a timely manner, Customer agrees that his sole recourse shall be to return the unused product(s) to Chico Electric Cars in accordance with our 15-day Return Policy, if applicable, or to pursue his claims directly with the manufacturer. Customer is not hereby waiving any rights against the manufacturer in accordance with the applicable manufacturer’s warranty.
If a claim is not filed within three days of delivery all damaged products are exclusively subject to the terms of the manufacturer’s warranty or claims against the shipper. See warranty included with the merchandise regarding terms that apply. Parts not covered by the warranty may be purchased from the manufacturer. If damage was clearly caused during shipment, you may place a claim with the shipping company after the three-day period has expired.
15-day Return Policy
If you wish to return items purchased from Chico Electric Cars for a refund, please review the Return Terms and Conditions below. Before any items can be returned, you must contact Chico Electric Cars to obtain a Return Merchandise Authorization (RMA). Returns for refund must be pre-authorized; no returned merchandise will be accepted without a Return Merchandise Authorization (RMA).
To obtain a Return Merchandise Authorization (RMA), contact Chico Electric Cars by emailing service@ChicoElectricCars.com, or calling 530-321-2667. Provide the following information:
- Your name
- Your contact information, including mailing address, phone number, and email address
- Invoice number and order date from your order
- Specify the item(s) that you wish to return, and briefly state the reason(s) for return
Within 24 – 48 business hours of receiving this information from you, we will contact you by email with your Return Merchandise Authorization (RMA) number, return mailing address, and further instructions. Returns for refund must be pre-authorized.
Return Terms and Conditions
Customer must initiate return shipment of the merchandise within 30 days of the purchase date.
Merchandise must be returned in new, re-sellable condition. Merchandise is not eligible for refund if it has been abused or damaged by use. Merchandise must be returned complete, including any warranty cards, manuals, or accessories that it came with, and in the original packaging.
To prepare your product for return shipment:
- Re-pack the merchandise securely in its original packaging, including the original contents of the box – warranty cards, manuals, accessories, etc.
- Include a copy of your invoice.
- Include a copy of the RMA notice that you received from us by email.
- Clearly print your RMA number on the return shipping label on the outside of the container.
- For your protection we recommend all returns be sent via UPS, Federal Express, or other courier that issues a tracking number. We recommend that the shipment be insured so the Customer is protected in event of damage or loss during return shipping.
- Freight collect or COD packages will not be accepted.
Returns which do not follow the above guidelines may be refused or an additional processing fee may be applied. All shipping charges are non-refundable.
The amount you receive as a refund will be the total you originally paid minus charges for shipping (both ways) and possibly restocking. Your refund will be transacted after the returned item has been received. We will credit you in the same manner as your original payment within four weeks of receiving the returned item.
If you have any questions regarding our Refund Policy, please contact us by emailing service@ChicoElectricCars.com, or by calling 530-321-2667 during regular business hours.